Wilcote Cape Town

1. Introduction

Wilcote Cape Town (“we”, “us”, or “our”) is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you use our services or visit our website.

2. Information We Collect

Personal Information:

We may collect the following information:

Name, surname

Email address

Phone number

Physical address

Business or property details (for quoting purposes)

Payment or billing information (where applicable)

Technical & Usage Data:

IP address and browser type

Device type and operating system

Pages visited, time on site, and actions taken

Communication & Marketing Preferences:

Email subscriptions

Service enquiries

Reviews or testimonials submitted

3. How We Collect Information

We collect information:

Directly from you (via forms, calls, emails, or site chat)

Automatically through website cookies and analytics

Through service delivery or customer feedback

4. Purpose of Data Collection

We use your information to:

Provide roofing, waterproofing, and painting services

Respond to service enquiries and provide quotes

Send booking confirmations or updates

Improve our website and service quality

Comply with legal obligations and ensure security

5. Sharing of Information

Your data is only shared with:

Payment processors (for invoicing)

Hosting providers and IT services

Regulatory or legal bodies if required
We never sell your personal data to third parties.

6. Data Security

We take reasonable technical and organizational measures to protect your data, including:

Secure web servers (SSL encryption)

Access controls and monitoring

Staff training on data handling

7. Data Retention

We only keep your data for as long as necessary to:

Complete services

Comply with legal or tax obligations

Maintain service records

8. Your Rights

You may request to:

Access your personal information

Correct or update inaccurate details

Request deletion of your data (where legally allowed)

Opt out of marketing communication

To exercise any of these rights, please contact us at:
📧 info@wilcotecapetown.co.za
📞 072 617 2731

9. Cookies & Analytics

We use cookies to enhance your browsing experience. These help us understand user behavior and improve our site performance. You can manage cookie preferences in your browser settings.

10. Policy Updates

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.

11. Contact Information

Wilcote Cape Town
📍 Unit 3, Gilead Park, 94 Killarney Ave, Killarney Gardens, Cape Town, 7441
📞 072 617 2731
📧 info@wilcotecapetown.co.za
🕒 Open 24 hours